Delivery Terms

Return Policy

All items must be returned new, unused and with all DutyFree and designer garment tags still attached within 3 days of receiving your product. Returns that do not meet our policy will not be accepted and sent back to the customer.

Late Returns

Your purchase should be sent back to us within the 3 days of receiving your order. Returns outside of this period are accepted at the discretion of DutyFree.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

The Items that Cannot be Returned

Due to product limitations and hygienic reasons, the following items cannot be returned:

  1. Underwear/Lingerie
  2. Swimwear
  3. Electronics
  4. Beauty & Fragrances
  5. Skin Care and Grooming Products

Refund Policy

We typically refund your order through store credit. If you paid by COD, you will get credit into your account and you can buy whatever you want from uaeperfume.com

Credit Card

Upon request, we can organise a refund to your credit card statement. This process takes around 10 - 14 working days from the date of your order cancellation.

Cash on Delivery (COD)

In case of COD, we will refund your DutyFree account with store credit. You can use this store credit towards a future purchase.

 

TERMINATION

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of site in operating the Site, your sole and exclusive remedy is to discontinue using the Site.


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